Refund and Returns Policy

At Shopcserntral, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we’re here to help. Below is our policy on refunds and returns.

1. Eligibility for Returns

We accept returns for most products under the following conditions:

• Return Period: You have 30 days from the date of delivery to request a return.
• Condition of Items: The item must be unused, undamaged, and in its original condition. It must also include all original packaging, accessories, and instructions.
• Proof of Purchase: A valid order number or receipt must be provided for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

• Items marked as "Final Sale" or "Non-Refundable" at the time of purchase.
• Custom or made-to-order items.
• Used or damaged items caused by the customer, including items with assembly marks or signs of use.

3. How to Request a Return

To begin the return process:

1. Contact Us: Email our customer service team at info@shopcserntral.shop or call +1 (920) 345-3343 with your order details and a description of the issue.
2. Return Authorization: Once we approve your return, we will send you detailed instructions on how to return the item, including the return address.
3. Return Shipping: You will be responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part. If we provide a prepaid return label, the cost of return shipping will be deducted from your refund.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will issue a refund to the original payment method within 7-10 business days. Please note that shipping charges are non-refundable.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. We will assist you in resolving the issue by offering:

• A full refund.
• A replacement product.
• A repair service, if applicable.
  You may be asked to provide photos or videos of the damage or defect.

6. Cancellations and Modifications

• Before Shipping: You can cancel or modify your order before it ships by contacting us as soon as possible.
• After Shipping: Once an order has shipped, it cannot be canceled. You may return the item following the instructions above.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the item you want.

8. Refund Method

Refunds will be issued to the original payment method used for the purchase. Please note that your financial institution may take a few additional days to process the refund.

9. Contact Us

If you have any questions or need assistance with a return, please reach out to our customer support team:

• Email: info@shopcserntral.shop
• Phone: +1 (920) 345-3343
• Address: 237 Glen Vista Dr, Dayton, Nv 89403-6342, United States

Thank you for choosing Shopcserntral. We’re committed to providing you with excellent service and high-quality products.